Refund Policy

Refund Policy for Wagro Champ SP. Z O.O.

If you are reviewing the policy ahead of placing your order then thank you. 

We like to be as clear and transparent as we can at Wagro Champ. That is why we make our returns policy visible on every product page as well as in the footer of our website. Clear policies are essential to ensuring mutual understanding and hopefully a satisfied customer.

Whilst we like to think our customers are happy with the products and services provided from our site, we do understand that sometimes, things can go a little off course. Therefore, we have detailed below what is eligible for a refund and the process for a refund or exchange.

Due to the size and weight of the items that we sell on our site, returns can be expensive. Before purchasing, please ensure the product you order is the correct size & suitable for your specific use. If you need further guidance or support, do not hesitate to get in touch and we will be happy to help. 

Refunds are applicable under the following conditions: Clients are eligible for a refund if the storage tanks are left completely unused, meaning they must be “clean and empty” without any petroleum products having been pumped.

Please contact us through refund@wagrochamp.pl with your order number, contact information, product(s) & reason for return. A member of the team will reply within 1 working day.

PLEASE NOTE – Returns are not accepted at our registered address. Once you have completed the returns form and a return has been agreed, you will be sent the forwarding information for the item.

Once verification is complete and the unused status is confirmed, refunds will be processed. Refunds will be issued through the original payment method or an agreed alternative.

Refunds will be processed within 24 hours of the validated request. Clients will be notified once the refund has been completed.

Terms and Conditions

  • Partial Refunds: If storage tanks have been partially used, refunds will be calculated based on the proportion of unused capacity.

  • Contractual Obligations: Clients must adhere to any minimum storage duration or contractual conditions outlined in the service agreement, which may affect refund eligibility.

  • Administrative Fees: A processing fee may apply to refund requests. Clients will be informed of any applicable fees during the refund request process.